SHIPPING AND RETURNS
Normally orders are shipped in 1 to 7 B days and courier delivers it in 3 to 6 B days. Embroidered/Altered/Screen
Print/Customized items may take 1 to 5 B days more.
Rush orders are normally delivered in 3-6 B days
Customers outside USA pls see icon "International Shipping Rates" on our website.
Orders will only be shipped to the address provided to us by customer through paypal
To retailers we are offering Neutral labels against 1% extra charge meaning products will be shipped without our brand label so that your customers always comes to you and not to us, once order is placed and you get order number than e-mail us at firstname.lastname@example.org with order number and informing that products have to be shipped with Neutral label. If because of any reason products are shipped with our brand labels than we will refund 1% label charge to customer.
RETURNS AND EXCHANGES
We pride ourselves in our 100% Customer Satisfaction Guarantee.
We are happy to deal with exchanging or return any product (either do not like product or colour looks not good or looks defective what ever may be the reason be) .
For exchange/refund please send us an e-mail at email@example.com so that RMA number can be issued
All merchandise must be return within 15 days of receipt of order mentioning RMA number.
We will only accept returned items that are unused, unworn and unwashed and in original packaging.
Customer will have to send on its own and Restocking fee will be charged @ US $3.5 for first item and US $2.00 for additional items.
Freight each side will be deducted for USA @ 25% of the order or $5.95 whichever is more and for International @35% of order or $17 whichever is more . This will also apply where Free Shipping is used.
If the customer do not receive/accept shipment because of any reason whatsoever than that shipment will be treated as return shipment and both side Freight will be deducted with other deductions.
All items marked clearance, closeout, or final markdown are excluded from any exchange or return policy and sold as is. No returns accepted for any reason.
All items purchased from RMFSCRUBS.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Embroidered or altered /personalized items are non returnable, non exchangeable and non refundable, no mater what the reason is.
$10 Returns processing fee for Australian orders which are shipped with Australian post in Australia
Items received without extra alterations/changes the extra charge for that service will be refunded
No claims whatsoever will be entertained after passing of one month.
In order to return an item, please send us an e-mail at firstname.lastname@example.org with order number and articles to be returned within 15 days of delivery so that return authorization number and return address can be provided. if orders are send back without taking RMA number than $10 processing fee will be charged. If you are returning items from multiple orders please request a return authorization number for each individual order separately. We will issue a return authorization for any reason; however, we absolutely WILL NOT accept unauthorized returns. Returns that are sent back without an authorization number, or are not sent to the correct Return Center address, will not be returned to you, and your account will not be credited, no exceptions will be made.
Exchanges are not possible from one item category to other. When merchandise is received and processed than your exchange pieces will be shipped.
In order to provide same shade in bigger orders and to get reduced/best shipping rates for international orders and for Rush orders we have made special arrangements to place personalized orders (made to order/embroider/alter) with our vendors overseas and to deliver to customer directly through international courier within our stipulated time posted on our website without any up charge to our customers therefore can not be cancelled and if bigger orders, you like not to place personalized order than pls let us know by e-mail to pick it from our available stock meaning whole order will not be in one shade.
Return Processing Times
It takes only few days to process the return and credit your account, or to issue an online store credit only if you like. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service. Shortages or Incorrect Orders All claims for shortages or incorrect orders must be presented to us by fax, email, within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Chance of getting less is nearly impossible as in packing list we clearly write quantity and weight of each poly bag and total numbers of poly bag in each carton, and accordingly the cartons are handed over to courier company therefore please make sure to open one carton at one time and from that carton open one poly bag at one time, so that when ever customer receive short he can inform us poly bag number and carton number of missing pieces, so that we can lodge complain with the courier company accordingly.
Cancellation request must be sent by email, orders cannot be cancelled over phone or online chat.
Order can be cancelled against cancellation charge of 10% (minimum US $5.00)
provided they are not picked otherwise re-stocking fee will be required for cancellation which can be informed after checking the status of the order. All cancellations require issuance of confirmation from our customer service department We must confirm you through e-mail that your order has been cancelled. Orders shipped and refused / returned by the customer will still be charged as per our return policy. In order to provide same shade in bigger orders and to get reduced/best shipping rates for international orders and for Rush orders we have made special arrangements to place personalized orders (made to order/embroider/alter) with our vendors overseas and to deliver to customer directly through international courier within our stipulated time posted on our website without any up charge to our customers therefore can not be cancelled and if bigger orders, you like not to place personalized order than pls let us know by e-mail to pick it from our available stock meaning whole order will not be in one shade.
Embroidered / Altered / Personalized / Drop Ship orders can also not be cancelled as they are specially made on request. "Custom orders"
International customers are responsible for paying if any their import duties and taxes to local authorities.
If because of any reason alter/embroided or clearence items are returned than restocking fee will be charges $4 per item.
Customers are informed in their best interest that they should place order online and if placed through an e-mail or fax than risk of any fault/problem is of customers
.Customers buying college/university scrubs have to abide by their institutions regulations