Return Authorization

 In order to return an item, please send us an e-mail at info@rmfscrubs.com with order number and articles to be returned within 15 days of delivery so that return authorization number and return address can be provided. If you are returning items from multiple orders please request a return authorization number for each individual order separately. We will issue a return authorization for any reason; however, we absolutely WILL NOT accept unauthorized returns. Returns that are sent back without an authorization number, or are not sent to the correct Return Center address, will not be returned to you, and your account will not be credited, no exceptions will be made.

Exchanges

Exchanges are not possible from one item category to other. When merchandise is received and processed than your exchange pieces will be shipped.

 Return Processing Times

 It takes only few days to process the return and credit your account, or to issue an online store credit only if you like. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service. Shortages or Incorrect Orders All claims for shortages or incorrect orders must be presented to us by fax, email, within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)

Order Cancellations

Cancellation request must be sent by email, orders cannot be cancelled over phone or online chat.

Order can  be cancelled against cancellation charge of  10% (minimum $5) provided they are not taking into despatch department otherwise further charges will be required for cancellation which can be informed after checking the status of the order. Order that are shipped can not be cancelled we are happy to accept your return once you receive your items. Please consult our return policy. . All cancellations require confirmation from our customer service department We must tell you that the order has been cancelled. Orders shipped and refused / returned by the customer will still be charged as per our return policy. Orders which have already been submitted to our embroidery company cannot be cancelled.