FAQS

RMF SCRUBS - Frequently Asked Questions

HOW TO ORDER AT RMF SCRUBS


Thanks for coming to our site, you can order as follows

1) Order online from website, just add items to the cart, enter your details and click Paypal.

2) Order by phone, just call us at  800 284 4381  800 284 4381 , our operator will take your call.

3) You can also Fax your orders at  800 284 4381  800 284 4381 , with the product name, colour and size for the products, along wih your email address , so that we can send you google payment request on your email

Q:I have forgot my password and cannot login to my account?
A: Kindly click on Forgotten password under login area , by entering your email address a new password will be emailed to you.
Risk of Loss
All items purchased from RMFSCRUBS.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
 
Q: What if I entered the wrong shipping address?
A: Fortunately we can still re-route your package to the correct shipping address. Please note that all address changes, intercepts, and re-routes will be charged a fee of $10.
Q: Colour is not exactly is as per picture?
A: As different monitors show different colours, so there will be some variation from actual garment colour with the picture shown on the website.
 
 Q: Do you carry a specific color/size/style?
 A: All of the items we carry are on our online site. Take a look through the different collections to find what you are looking for, or, you can browse by solid scrubs ,print scrubs. If you have trouble finding a certain item, feel free to contact us through online support and if online support is not available then leave a message for us or you can also contact us through Contact Us form, and ask us to help you!
 
Q: How Much additional time you take for own label and embroidery.
A: Orders with your own label or Embroidery may take additional 2 to 5 days.

Q:What about the packing of the goods?
 A: We take utmost care for the pieces count. As we divide the packing in polybags, and we mention how pany pcs per polybag. So the chance is very minimal that a single piece get missed from packing
 
  Q: How do I know my size?
 A: Check sizechart option on upper right area in which it is clearly mentioned that which size body belongs to which size, take measurements of your chest, waist and hip and look into our measurement chart to see in which size you belong and according to your height select inseam for 30 inch Regular. If you have additional questions, you are welcome to contact us. via email or live chat.
 
 Q: What forms of payment do you accept? Can I send you a check?
A: We accept PayPal,We also accept checks and money orders.

Q: I changed my mind, can I change or cancel my order?
A: You can change order by sending us email unless its not shipped. Cancellation charges are 10%.
 
Q: Will you ship to my PO box or Military APO/FPO address?
A: Yes we ship.
 
Q: Do you ship to locations outside the 48 continental United States?
 A: Yes we are shipping to all over the world. This site is only for USA. International customers please click on homepage outside customers.
 
  Q: How long does it take orders to ship? How long until they are delivered?
  A: We take 1-6 days to dispatch and courier takes 2-6 days to deliver.

We charge $2 extra for signed confirmation on orders.

Q: How can I track my Order?
A: Once your order ships, you will be emailed with a Tracking Number. You can use this number on courier website.Since orders take 1 to 6 business days to ship, you may not receive a tracking number for a few days after you order, especially if you order directly before, or during, a weekend. Please be patient. If you have not received a tracking number for more than 5 business days after you placed your order, please contact us and we will be happy to help you get your number.

Q: Do you have a catalog?

A: Yes online Catalog is available on our website.

Q: Do you charge sales tax?

A: RMFSCRUBS.COM does not currently charging  sales tax from customers.

Q: I've written to customer support, but I haven't received a response! Why?

A: This could be for a few reasons. Customer Support usually responds within 24 hours but sometimes may take up to 72 hours. Also, make sure you add info@rmfscrubs.com to your address book and check your junk mail folder! 
Partial Shipments
If you just received your order, and all of your ordered items are not included, please be patient. We often pack and ship orders that contain several items in separate boxes. Occasionally, the packages arrive on different days, even if we shipped them at the same time with the same tracking number.
Backordered Items
Sometimes items will be backordered, though usually for no more than 10 days. In the event of a backorder, we will try to notify you before your order ships. There may be instances where a partial order will ship, and you will receive part of your order before you are informed that other items are on backorder. If you receive a partial shipment, please be patient. Your items may be on backorder, or they may be in transit to you. If your items are on backorder we will contact you with an expected date of shipment. We cannot guarantee that items will always return to stock by the expected date- occasionally items will be further delayed. We reserve the right to cancel backordered items and credit your account if an item will be out of stock for an extended length of time, or if an item unexpectedly sells out permanently.
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